Covid-19 Health and Safety Policy

The health and safety of our customers, staff and contractors is paramount and we have designed a Covid-19 specific health and safety policy to ensure continued hygiene practices are strictly followed. These extra cleaning measures minimise the risk of person to person transmission of any infectious diseases, targeting Covid-19. 


My Vaccine Pass

Following the new Covid Protection Framework (Traffic Light System) coming into effect at 11:59pm on the 2nd December all passengers and staff are required to be fully vaccinated (double dose or higher) to enter the True South Flights workplace on the 3rd of December 2021 or later. Our staff are all fully vaccinated and this has been verified and recorded to the satisfaction of Southern Lakes Aviation. 

All customers over 12 years and 3 months of age entering the business and/or participating in one of our tours from the 3rd of December will be required to provide a valid My Vaccine Pass which will be scanned upon check in. Guests who do not have a valid Vaccine Pass will be asked to leave the premises and no refund will be provided if this discovered within 24 hours of their flight departure. 

Some of our tours are operated by third party suppliers and guests may be required to provide their My Vaccine Pass to these businesses at their discretion. 


Contact Tracing

We will be taking contact details for all passengers prior to departure

Passengers will be emailed a template to fill in a day prior to their scheduled flight. This includes an acknowledgement that they are not showing or had contact with any person(s) that have symptoms of Covid-19 or had returned from overseas within 14 days or had contact with anyone returning from overseas within the last 14 days. 

True South Flights staff are expected to keep a diary of contacts and to make it available if required.


Social Distancing & Mask Wearing

True South Flights staff will be maintaining social distancing and are asking passengers to adhere to government guidelines with us. All customers over the age of 12 are required to wear a face covering when entering our office or aircraft.


Covid Protection Framework (Traffic Light System)

Under the new Traffic Light System we will be able to operate our business more freely and with less restrictions as a business who require full vaccination from all staff and customers.

Under Green and Orange levels True South Flights will be able to operate as usual with no restrictions. 

Under Red level we can operate with some health and safety requirements.

Under all levels guests will be required to follow contact tracing procedures and mask use is advised.



-Rostering of staffing will be kept at minimum levels for safe operation, to reduce exposure to one another.

-Bookings for scenic flights will be taken preferably by email to reduce office workload.

-Sanitising all common surfaces after each departure will be undertaken by office staff.

-All passengers and pilot will be required to wear Personal Protective Equipment (PPE) provided by True South Flights during the flight. This will have to stay on for the duration of the flight.

-All passengers and pilot will be required to sanitise hands before boarding flight.

-Aircraft and office and any other common surfaces will be sanitised after each use. These common surfaces include but are not limited to check in desk, door handles, hand rails, bathroom facilities, aircraft seats/seatbelts/doorhandles/headsets.

-We encourage passengers to use their own transport to reduce exposure to others but should the courtesy shuttle be required there are procedures in place (PPE, sanitisation) to minimise the risk.


Customers without a valid Vaccine Pass

Please contact us via freephone (0800 777 922) or email ([email protected]) to discuss your tour options with us.

Customers who arrive on the day of their tour without a valid vaccine pass without discussing this prior to arrival will not receive a refund on their tour. In line with our cancellation policy, we require a minimum of 24 hours notice to cancel the tour with a refund. 


Please do not come in if you are feeling unwell. Contact us via phone Freephone: 0800 777 922 or email to reschedule/cancel your booking. Any COVID related cancellations can be moved free of charge or refunded in full. 

Have a query about our flights? Check out the FAQs or send us an email and we'll be happy to help!
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