Frequently Asked Questions

Here you’ll find frequently asked questions about our flights and operation. If you have a question that isn’t on the list, please get in touch.

If the weather isn't suitable to safely conduct the flight, you will have the option to rebook for the next available time or receive a full refund. If the weather is safe to fly but will be turbulent, you will have the option of flying, rebooking, or a full refund.

We are able to fly 70% of days in the summer and winter, and 55% of days in the spring and fall.

Tour length is listed on each product page under "Trip Duration" and does not include pick up and drop off time from your accommodation. "Flight Time" includes the amount of flight time in the airplane or helicopter for each trip.

On the Milford Sound Fly-Cruise-Fly lunch is available to purchase from the Pita Pit restaurant onboard the cruise boat. There are also pies available for purchase and complimentary tea and coffee.

Infants (age 0-3) fly for free in a parent's lap. If you have a "baby bjorn" this is the best way of securing the infant. If not then we use a child belt that loops through the parent's seat belt. It's very rare for a baby to cry during the flight. 

There may be space to bring a small stroller in the plane, but it is not usually necessary as there is not a lot of walking on the tour.

  • A warm jacket and sensible shoes (the cruise boat in Milford Sound can get quite cold on the top deck)
  • Camera with plenty of battery and storage

Yes, all our prices are in New Zealand dollars and include all applicable taxes and fees.

If you're driving yourselves out to our office, plan to be here 15 minutes before departure time. We have plenty of parking in front of our building. Driving from downtown Queenstown typically takes 20 minutes.

Our office is at Queenstown Airport, but not at the terminal. At the Terminal roundabout, continue straight ahead to "Remarkables Shopping Centre" instead of the left turn to the Airport Terminal. The road continues around the airport, curving left. At the next roundabout continue to the "Remarkables Park Shopping Centre." We are the first building on the left.

Parking is on the gravel across from our office or the grass verge next to our building.

Yes, we have plenty of space to leave your luggage and bags at our office. 

No, we do not accept American Express (AMEX) credit cards.

Our Cancellation Policy (Terms and Conditions)

Cancellations by the operator due to weather will be fully refunded.

If your travel plans change or you are unable to fly with us as planned please contact us promptly and let us know.

Cancellations made within 24 hours prior to your reserved flight incur a 50% cancellation fee and in the case of a "no show" we will charge you the full cost of the flight. True South Flights reserves the right to apply discretion in exceptional circumstances.

We offer courtesy transport from your Queenstown accommodation. We cannot offer pick ups from Arrowtown. Pick up time is typically 30 minutes before departure time, but you will need to call for a weather check 55 mintues before your departure time to confirm your pick up.