Frequently Asked Questions

Here you’ll find frequently asked questions about our flights and operation. If you have a question that isn’t on the list, please get in touch.

If the weather isn't suitable to safely conduct the flight, you will have the option to rebook for the next available time or receive a full refund. If the weather is safe to fly but will be turbulent, you will have the option of flying, rebooking, or receiving a full refund.

We’re able to fly approximately 70% of days in the summer and winter, and 55% of days in the spring and fall.

Tour lengths are listed on each relevant page under "Trip Duration". Tour length do not include pick up and drop off time from your accommodation. The “Flight Time" specifies the amount of time you will spend flying in the aeroplane or helicopter for each trip.

On our regular departure with Pure Milford, there is tea, coffee, and water and some food options available to purchase on board. 

You are welcome to bring a packed lunch with you. If you arrive a few minutes before the check in time this can be done at New World supermarket next to our office. (BYO alcohol is not allowed on board, this is available to purchase on the cruise). 

**Please note during May 2022 we recommend bringing along a packed lunch as there is only a small snack selection available with our cruise provider. 

Infants (age 0-3) fly for free on a parent's lap. We recommend using a baby carrier such as a "baby bjorn" to help secure the infant. If you don’t have a carrier available, then we use a child belt that loops through the parent's seat belt. It is very rare for a baby to cry during the flight. 

There may be space to bring a small stroller in the plane, but it is not usually necessary as there is not a lot of walking on our tours.

It depends on what tour you’re taking. We always recommend bringing a camera with plenty of battery and storage, and if you’re going on our Milford Sound Fly-Cruise-Fly, we recommend a warm jacket and sensible shoes (the cruise boat in Milford Sound can get quite cold on the top deck).

Yes, all our prices are in New Zealand dollars and include all applicable taxes and fees

If you're driving yourself out to our office, plan to be here 30 minutes before your scheduled departure time. We have plenty of parking in front of our building, and the drive from downtown Queenstown typically takes 20 minutes.

Our office is located at Remarkables  Park Shopping Centre. Head out of Queenstown towards the airport, instead of taking a left into the airport grounds continue on Lucas Places to the next roundabout, turn left there and turn right into the New World carpark. Please park in here and bring you car license plate with you when you check in. 

Our office is located in the same carpark as New World by the entrance of the carpark. We're on the second floor of the building above the big barrel liquor company.

Yes, we have plenty of space to leave your luggage and bags at our office

No, unfortunately we do not accept American Express (AMEX) credit cards

Cancellations by the operator due to weather will be fully refunded.

If your travel plans change or you are unable to fly with us as planned, please contact us promptly and let us know.

Cancellations made within 24 hours prior to your reserved flight incur a 50% cancellation fee and in the case of a "no show" we will charge you the full cost of the flight. True South Flights reserves the right to apply discretion in exceptional circumstances.

Yes, we offer courtesy transport from your Queenstown accommodation. Unfortunately, we cannot offer transport from Arrowtown. Pick up time is typically 30 minutes before departure time, but you will need to call for a weather check 55 minutes before your departure time to confirm your pick up.

Our infant age is from 0-3 years inclusive. Children are between 4 and 13 years, and 14 years and above is considered an adult.